Refund policy

Nothing here limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. If a law gives you a right we can’t take away, that right still applies no matter what this page says.

Natural specimens are one-of-a-kind

Every piece we sell is a genuine, natural mineral specimen. Colour, size, pattern, and internal structure will vary from piece to piece and may differ slightly from photos — this is a feature of natural stone, not a fault, and isn’t grounds for a refund on its own.

Change of mind

We don’t offer refunds for change of mind on natural specimens, since each piece is one-of-a-kind and can’t be restocked. Faulty or wrongly-described items are still covered below.

Faulty, damaged, or not as described

If an item arrives damaged, or is significantly different from how it was described or photographed (not just natural variation), contact us within 7 days of delivery at info@nzpyrite.co.nz with your order number and photos. We’ll offer a repair, replacement, or refund.

How to request a refund

Email info@nzpyrite.co.nz with your order number and the reason for your request. We aim to respond within 2 business days.